HOTEL AUDIT: GUEST X10 EXPERIENCE
The most precise and comprehensive guest journey audit – 10× more insights, 10× faster results
Based on premium QA standards and AI analytics.
In an environment where guests expect more, faster and more personalised service — and competition grows year after year — hotels can no longer rely on traditional “mystery guest” methods.
That’s why we developed GUEST X10 EXPERIENCE — a next-generation audit that combines:
- physical stay in the hotel,
- international QA standards (Hyatt & Marriott),
- advanced digital and AI analytics.
The goal is simple:
to uncover what guests feel – but don’t say,
and turn every detail into concrete, measurable guidelines for improving quality,
satisfaction, and direct revenue.
HOTEL AUDIT X10 APPLICATION
Our proprietary digital system for professional audit management.
What it enables:
-
Digital checklists and smart questions (Smart Scoring)
Forms dynamically adapt to auditor responses - precise, consistent, and without missing critical details. -
Real-time recording of comments, photos, and notes
Each criterion includes its own comment, score, tag, and photo evidence. Everything is automatically linked into the final audit, without manual work. -
AI data processing and automated report generation
Upon completion of the stay, our AI engine is activated to:- analyse all collected data
- connect key patterns
- visualise trends
- generate a professional GUEST X10 EXPERIENCE REPORT
-
Advanced reporting and analytics
The dashboard displays:- trends by period and department
- failure points
- satisfaction index
- loyalty potential
What we offer:
HOTEL AUDIT: GUEST X10 EXPERIENCE
A complete overview of the real guest experience from the moment of online booking to hotel departure. We cover all 13 phases of the guest journey through 1300 detailed criteria, including:
- first impression and arrival
- check-in and staff communication
- cleanliness, atmosphere, and operational standards
- digital touchpoints and website conversion
- emotional elements of the experience
- final impression and loyalty
All evaluations and insights are based on global QA practices used by leading international hotel brands.
Hospitality brands used as quality benchmarks
Why X10?
Because a single audit can only provide insight.
X10 delivers transformation.
- 10× more information
- 10× clearer visibility
- 10× faster decisions
- 10× stronger impressions guests take home
An audit that changes perspective?
If you want to increase quality, guest satisfaction, and direct revenue —
this is the audit you’ve been looking for.
Contact us at
[email protected]
for a demonstration of the HOTEL AUDIT X10 application and insight into
GUEST X10 EXPERIENCE.
Hotel Audit X10 - packages and pricing
Choose the cooperation model that best fits the size and goals of your hotel.
Entry-level audit for smaller properties or hotels that want an external assessment of the guest journey and digital presence.
- Basic Hotel Audit X10 - key arrival, accommodation, and departure touchpoints
- Basic digital & online presence check
- Hotel Audit X10 Experience report (digital)
- Top 10 priority findings & recommendations
- One online consultation (up to 90 minutes)
The core Hotel Audit X10 program for hotels that want measurable operational and guest experience improvements.
- Complete Hotel Audit X10 - 14+ key business segments
- Monthly Hotel Audit X10 Experience report
- Prioritised action roadmap & KPI tracking
- Competitive analysis & positioning insights
- Up to 2 online consultations per month (90 minutes each)
- Digital Hotel Audit X10 Experience + PDF management report
Long-term strategic partnership focused on guest experience, revenue optimisation, and implementation support.
- Everything from Standard included
- Annual master Hotel Audit X10 + follow-up audits by segment
- Monthly tracking & progress reviews
- Quarterly strategic consulting for management / ownership
- Priority support & flexible consultations
- Support with implementation, internal processes & staff training
Loyalty Is No Longer a Perks Program. It Is Revenue Infrastructure.
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